---
title: uBreakiFix’s Digital Knowledge Transformation | Bloomfire
description: Join this webinar and learn how uBreakiFix rethought its approach to frontline knowledge and the impact that shift had on efficiency and service.
image: https://go.bloomfire.com/hubfs/Hubspot%20landing%20page%20image%20(5)-2.png
---
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# Empowering Frontline Service: **uBreakiFix’s Digital Knowledge Transformation Story**
Frontline service teams can’t deliver fast, consistent support without easy access to the right knowledge at the right moment. In this session, Jarrod Hancock of uBreakiFix, a division of global tech care company Asurion, shares how the organization transformed frontline knowledge and operational enablement to drive measurable gains in efficiency, consistency, and service outcomes.
##### February 24, 2026 | 2:00 pm ET | 1:00 pm CT
Joined by Bloomfire’s Chief Marketing Officer, Dan Stradtman, the conversation explores how a modern enterprise knowledge platform supported this transformation, what changed for frontline teams day-to-day, and the lessons other service organizations can apply when modernizing how knowledge flows to the front line.
### Save Your Seat Today!
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# Key Takeaways:
- ****"Right info, right time" is the real unlock for frontline performance: ****
In high-variability environments (like 685+ stores + mobile vans + partner programs), employees can’t memorize everything. The winning strategy is fast access to accurate answers in the moment.
- **Poor search and folder-based knowledge systems will not scale:** Homegrown tools and folder structures break down as content grows (10,000+ assets) and formats diversify (PDFs, guides, embedded training). If people can’t reliably find answers, they’ll default to interrupts, tribal knowledge, or the open internet.
- **Knowledge gaps show up immediately in customer experience and consistency:**
When employees have to “go check” repeatedly, customers lose confidence, turnaround time increases, and brand experience becomes inconsistent from store to store, creating risk with customers and franchise partners.
- **Measure impact by confidence, speed-to-answer, answer accuracy, and track analytics for improvement:**
Baseline frontline metrics (time to find an answer, confidence in the answer, frequency of finding the right answer), then use AI/search analytics to spot unanswered questions and rapidly create/approve content to close gaps. This also supports reducing escalations and improving throughput over time.
**[](https://bloomfire.com/)**
We help organizations turn knowledge into productivity—so teams can move faster, stay aligned, and achieve better outcomes.
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